Support

Technical Support at your service
Our Technical Support team listens to your needs. Testing our products, want specifics? Do not hesitate to contact our team by phone (626) 478-2138, or email support@NRGglobal.com. We serve your needs promptly.

Pre-Sales Technical Support
You can always evaluate our products and our Technical Support Team responds with technician-to-technician solutions to your challenges. Pre-Sales Technical Support includes:
     • Understanding to your specific requirements
     • Analyzing your configuration to implement a customized solution
     • On-site models
     • Customized demos

Frequently Asked Questions (FAQ)
Read answers to frequently asked questions, organized by product.

Download Software Patches
If we have software patches for any of our products they are listed on the Download Software Patches page (myNRG account login required).

Walkthroughs
We have created presentations that show you a series of annotated screen shots "walking" you through common usage and configurations of our software products. Go to Walkthroughs.
(myNRG account login required).

Feedback
If you have used our products and have feedback regarding functionality, user interface, or other issues, we invite you to submit it via our Feedback page. We thrive on responding to customer needs, and review all feedback.

Maintenance Contracts
Maintenance contracts benefit you by:
     • Providing software upgrades to comply with new versions operating systems, databases and
       applications
     • Adding features and updates

Contact Technical Support
Technical Support always treats your requests as quickly as possible, therefore do not hesitate to contact us.
Phone: (626) 478-2138  Email:support@NRGglobal.com