December 19, 2013
monitor

Another Way to Monitor Performance

A few years ago, one of the companies I worked with created a “Production Application Support Team”, or PAST.  These were the sysadmins and programmers intended as the next line of support after the helpdesk, who could triage some problems and perhaps actually fix them. The team had […]
January 5, 2013
support

System Shenanigans

Last week I put out the Black Swan In The Enterprise, which argued that most uptime planning comes from the ability to predict the future — and sometimes, the future is wildly different that you would have predicted.  Things fall apart; the centre does not hold — and […]
December 31, 2012
yugo-sometimes

Yugo Testing

Recently, I was invited to observe a colleague’s monthly stress test exercise. There is a large room filled with mangers and technicians, experts in various aspects of the system, general network specialists, application specialists, customer support representatives and a collection of people with backgrounds in various aspects of […]