Frequently asked questions
- What should I do when AppLoader Station, Session Initiator, or Console does not open when trying to launch it?
- Can I copy and paste line actions in AppLoader Station?
- I opened my AppLoader Station in Session Initiator RDP sessions but I don't see it in my Console, what should I do?
- I've created a scenario to capture a bitmap on my windows task bar; however, when I run the scenario it does not find the bitmap image?
- When I load many users into Session Initiator, Some users disconnect before I complete launching all the users.
- What should I do when my scenarios fail randomely?
AppsWatch - Application Testing
- I know that one of the pages in my scenario takes long to load. How can I make the script wait until the page loads?
- How long does a scenario wait for a Windows event to happen before failing?
- How can I get the response time up to specific points within one scenario?
- How can I view the screenshots of past failures?
- What should I do when my scenarios fail randomely?
Chroniker Suite - Availability Monitoring
- Basic Questions
- What does the following error in my windows eventlog mean?
- Do I need to install agents on my system?
- Is Chroniker Graphics based?
- I am running Red Hat Linux 7.3. Will Chroniker work for me?
- I have an older system and am concerned that Chroniker won't work, what are the minimum requirements?
- I have a Unix only environment. Can Chroniker run on Unix?
- My status map page says "Page Not Available" and I can't get it back.
- Access & Login
- I cannot access Chroniker from the browser. Chroniker URL times out from remote systems. What should I do?
- cannot login to Chroniker. Whenever I entered the username and password, it takes me back to login page.
- Does Chroniker use a secure web interface (SSL)?
- I am using the Chroniker secure web interface and the Security Alert window pops up whenever I want to access Chroniker. why?
- How can I use my own SSL certificate with Chroniker?
- Reporting
- Monitoring
- What kind of things does Nodes Monitor?
- What does Nodes Monitor for?
- What kind of things does Tasks Monitor?
- What does Tasks Monitor for?
- I added a "Network FileCopy Task" To Tasks and it fails, what should I do?
- What kind of things does SNMP Monitor?
- What does SNMP Monitor for ?
- What kind of things does Systems Monitor ?
- What does Systems Monitor for ?
- What kind of things does Applications Monitor ?
- What does Applications Monitor for?
- What kind of things does Dashboards Monitor ?
- What does Dashboards Monitor for?
- Should a high priority alert be raised afterhours, but is not acknowledged within 20 mins, I would like to send another alert to a different destination. Is this possible?
- Pricing
- Integration/Using Chroniker with other Softwares
- I already have Nagios, why get Chroniker?
- My company has already purchased a larger software package, but I like the reports that are difficult to get without Chroniker. Can Chroniker send alerts through this application?
- Is data extraction available in Chroniker? I would like my other software (Crystal Reports) to analyze the data collected in Chroniker.
- How can I setup Chroniker to forward its alerts to my other monitoring software (i.e HPOV)?
- Setup and Administration
- What password do I use to get started?
- What do I need to send email notifications?
- How do I edit a task once it is made?
- What TCP or UDP ports does Chroniker use?
- How do I change my password?
- Can I have more than one console using Chroniker to monitor?
- I accidentally deleted the Chroniker startup icon from my desktop. How do I run Chroniker?
- WMI Errors
- What could be the reasons for the Access Denied/Host Not Found message?
- No errors are returned, but some or all the metrics are empty ?
- What does it mean when it says - RPC Server Unavailable when auditing machines running Windows 2003 or XP SP2 ?
- What are the security settings to access WMI from a remote machine?
- How to configure RPC dynamic port allocation to work with firewalls?
